Compliance Is Not Commitment, and Your Metrics Can't Tell the Difference
Discretionary effort doesn't show up as a missed deadline. It shows up as a resignation you didn't see coming.
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Brian Wallace • September 13, 2026
Their reaction doesn't match you because it isn't actually about you. It's about the last person who did this to them.
The employee who won't take a risk already ran the math. The math wasn't wrong. The system was.
You cannot coach 'want it more.' You can fix clarity, incentive, history, and load - which is exactly why leaders skip straight to the first one.
